Frequently Asked Questions
Everything you need to know about comfort and style.
How do I determine the correct size for my insoles?
Most of our insoles are designed to be 'trim-to-fit.' Simply choose the size range that corresponds to your standard shoe size, then use your shoe's original factory insole as a template to trim the new one for a perfect match.
What is your return policy for worn items?
We offer a 30-day comfort guarantee. If you aren't completely satisfied with the support or fit after wearing them, you can return them for a full refund or exchange, no questions asked.
Will these insoles fit in high heels or narrow fashion shoes?
Yes, we have a specific 'Fashion & Slim' collection designed with a low profile to fit into narrow dress shoes, loafers, and high heels without adding bulk or altering the fit of the shoe.
How long do Insoles.com products typically last?
Depending on frequency of use and activity level, our premium insoles typically provide optimal support for 6 to 12 months. We recommend replacing them once you notice a decrease in cushioning or structural integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Are your insoles moisture-wicking and odor-resistant?
Absolutely. Most of our products feature antimicrobial top layers and breathable foam technology to help manage moisture and keep your shoes smelling fresh throughout the day.