Returns & Exchanges
At Insoles.com, we want you to walk in total comfort; if you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery. We offer a 100% fit guarantee to ensure your footwear solutions provide the support you need.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Shipping Label
After submitting your request, a prepaid shipping label will be generated and emailed to you for easy printing at home.
Pack Your Insoles
Place the items in their original packaging and secure them in a shipping box, ensuring you attach the prepaid label to the outside.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing